Return Policy
We want you to be completely satisfied with your purchase from KTM Wears. If for any reason you are not satisfied, we offer a straightforward return policy to ensure a smooth process.
Returns
- You have 30 days from the date of purchase to return your item(s) for a full refund or exchange. To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached.
How to Return an Item
- Contact Us: Email us at returns@ktmwears.com with your order number and the item(s) you wish to return.
- Return Authorization: We will issue a Return Authorization (RA) number and provide return instructions.
- Return Shipping: Pack your items securely and ship them back to us using a trackable shipping method. Customers are responsible for the return shipping fees unless the item is defective or incorrect.
Refunds
- Refunds will be issued to the original payment method once the returned items are received and inspected. Processing may take 7–10 business days.
Exchanges
- If you need a different size or color, we encourage you to place a new order for the desired item. We will refund your original purchase once the returned items are received.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products.
- Sale or clearance items.
- Gift cards.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at support@ktmwear.com. We will provide a replacement or refund based on the circumstances.